Sohm™ is a trading name operated by Sohm Atelier (ABN: 78 869 642 355), based in Australia. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website sohm.com.au or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We collect information you provide directly to us when you:
- Create an account or place an order
- Subscribe to our newsletter
- Contact us via our contact form or email
- Participate in any promotions or surveys
This information may include your name, email address, postal address, phone number, and payment information. Payment details are processed securely by our payment provider and are not stored on our servers.
We also automatically collect certain information when you visit our website, including your IP address, browser type, referring URLs, and pages viewed, via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and send related information, including purchase confirmations and invoices
- Send you marketing and promotional communications (where you have opted in)
- Respond to your comments and questions and provide customer service
- Improve our website and product offerings
- Comply with our legal obligations under Australian law
- Detect, investigate and prevent fraudulent transactions and other illegal activities
3. Disclosure of Your Information
We may share your personal information with:
- Service providers who assist us in operating our website and conducting our business (e.g. payment processors, shipping providers, email platforms). These parties are contractually obligated to keep your information confidential.
- Law enforcement or government agencies if required by law or to protect the rights, property, or safety of Sohm™, our customers, or others.
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your explicit consent.
4. Australian Privacy Act Compliance
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Complain about a breach of the APPs
- Opt out of direct marketing communications at any time
To exercise any of these rights, please contact us at contact@sohm.com.au. We will respond within 30 days.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
You may choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of our website, including the shopping cart.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law (e.g. for tax and accounting purposes under the Income Tax Assessment Act 1997 (Cth)).
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.